Frequently Asked Questions

Shipping & Ordering

• When will I receive my order?
• I ordered something on preorder, when will it ship?
• I’d love to give this as a gift! What does the gifting look like?
• I received this as a gift, can I exchange it?
• How do I find my order number?
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Returns & Exchanges

• What is your return policy?
• How do I start a return or exchange?
• I’m having trouble initiating a return. Can you help?
• I received this as a gift, can I exchange it?
• I just ordered but I picked the wrong color – what should I do?
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Accounts & Dirty Dishes Club

• Do I have an account with Our Place? I’d like to see my order information?
• Do you have a referral program? How do I join?
• I earned points (yay!) but I don’t know how to redeem them. How do I checkout using points?
• How do your tiers work?
• Will my past purchases count?
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Cookware

• What are the care instructions for your ceramic nonstick products (Always Pan, Perfect Pot, etc)?
• What are the care instructions for your cast iron products?
• How do I care for my Our Place ovenware?
• Where can I find the dimensions of your products?
• How do I care for the nonstick coating on my Our Place cookware?
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Cookware Add-Ons

• What cookware products can I use an add-on with?
• How do I use the Spruce Steamer?
• How do I use the Fry Deck?
• How do I use the Hot Grips?
• How do I use the Flipping Platter?
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Tableware

• Can I put Our Place Tableware in the fridge or freezer?
• Where can I find the dimensions of your products?
• What makes your Tableware unique?
• Are your Night + Day Glasses able to be used with hot beverages? How about the Night + Day Mugs?
• Is your Tableware dishwasher safe?
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Kitchen Tools

• How do I use and care for my Walnut Cutting Board?
• How do I clean and care for my knives?
• Where can I find the dimensions of your products?
• My Walnut Cutting Board looks like it’s splintering. What can I do?
• How do I sharpen my Our Place knives?

Electrics

• Do you have any videos of your Wonder Oven?
• I lost my Wonder Oven User Manual. What do I do?
• How do I clean the Wonder Oven?
• What can I use with the Wonder Oven? Can I use non-Our Place cookware/accessories such as glass dishes or tinfoil?
• Tell me more about how the steam infusion works on the Wonder Oven.
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Mission

• What are your values and mission? What does your name mean?
• What are your sustainability practices?

Other

• I’d like to send a batch number to you for my product. Where can I locate that?
• How do I unsubscribe from your mailing list?
• I work for a publication and would love to feature you, where can I reach out to?
• Are there job openings at Our Place?
• What should I look for to know if it’s time to replace my current kitchenware?
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